Terms & Conditions

Consultkaar – Terms & Conditions

Welcome to Consultkaar, a multilingual consultation platform designed to connect users with verified advisors and experts across different categories.

These Terms & Conditions (“Terms”) govern your access to and use of the Consultkaar website, mobile applications, services, features, and related programs (collectively, the “Platform”).

By registering, accessing, browsing, booking a consultation, providing consultation services, uploading content, or otherwise using Consultkaar, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use the Platform.

1. Eligibility & Account Registration

1.1 Users

You must generally be at least 18 years of age to register and independently use Consultkaar.

Users under the age of 18 may use the Platform only with the consent and supervision of a parent or legal guardian, where permitted by applicable law.

1.2 Advisors

Advisors must be at least 18 years of age to register and provide services through Consultkaar.

Consultkaar may require Advisors to complete identity verification and submit relevant qualifications, certifications, licenses, registrations, or other professional documents depending on their category.

1.3 Registration Information

Users and Advisors agree to provide accurate, complete, and up-to-date information during registration, including information reasonably required for account verification and provision of services.

For Users, this may include:

  • Full Name
  • Age
  • Gender
  • Profession
  • Area PIN Code
  • Mobile Number
  • Email Address

For Advisors, this may include:

  • Full Name
  • Professional Information
  • Qualification
  • Experience
  • Specialization
  • Identity Verification Details
  • Licenses or Certifications, where applicable

1.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

You must immediately notify Consultkaar if you suspect unauthorized access or misuse of your account.

1.5 Account Suspension

Consultkaar reserves the right to suspend, restrict, or terminate accounts involved in fraud, misuse, impersonation, misleading information, illegal activities, or violation of these Terms or applicable Platform policies.

2. Nature of the Platform

2.1 Technology Platform

Consultkaar operates primarily as a technology platform and facilitator connecting Users with independent Advisors.

2.2 Independent Advisors

Advisors may provide professional guidance, opinions, recommendations, educational information, or consultation services through the Platform.

Advisors are responsible for the services and advice they provide.

2.3 No Guarantee

Consultkaar does not guarantee the accuracy, completeness, suitability, reliability, or effectiveness of any consultation, advice, recommendation, opinion, or information provided by an Advisor.

2.4 Professional Responsibility

Where an Advisor provides services in a regulated profession, the Advisor is responsible for maintaining all qualifications, licenses, registrations, permissions, and other requirements applicable to their profession.

Users should independently evaluate advice received through the Platform and seek appropriate professional assistance where necessary.

3. Booking & Consultation Sessions

Users may browse Advisor profiles based on information such as:

  • Specialization
  • Category
  • Language
  • Experience
  • Location
  • Availability
  • Ratings and reviews
  • Other information displayed on the Platform

Consultations may be conducted through:

  • Chat
  • Audio Call
  • Video Call
  • Other consultation methods offered through the Platform

Applicable consultation fees and charges will be displayed before booking.

A consultation booking shall be considered confirmed only after successful payment and confirmation through the Platform.

Consultkaar reserves the right to reschedule, cancel, or restrict bookings in exceptional circumstances.

4. Payments, Cancellation & Refunds

4.1 Payments

Payments are processed through authorized payment gateways or payment service providers.

Users will be shown applicable charges before completing a booking.

4.2 Refunds

Refunds shall generally not be applicable once a consultation session has commenced.

Refunds may be considered in circumstances including:

  • Duplicate payment
  • Payment deducted but booking not confirmed
  • Technical failure preventing the consultation from starting
  • Advisor fails to join the scheduled consultation
  • Cancellation by Consultkaar
  • Other circumstances covered by the applicable refund policy

All refund requests are subject to verification and applicable Platform policies.

4.3 User No-Show

If a User fails to attend a scheduled consultation without prior notice, the booking amount may be non-refundable.

4.4 Advisor Cancellation

If an Advisor cancels a confirmed consultation, the User may be provided with:

  • An option to reschedule; or
  • A refund, subject to the applicable refund policy.

5. User Responsibilities & Conduct

By using Consultkaar, Users agree that they shall not:

  • Use abusive, offensive, threatening, or unlawful language.
  • Harass, intimidate, or threaten Advisors or other Users.
  • Share misleading, false, or fraudulent information.
  • Impersonate another person.
  • Use the Platform for illegal activities.
  • Manipulate ratings, reviews, views, or engagement.
  • Record, publish, distribute, or commercially exploit consultation sessions without appropriate consent or authorization.
  • Misuse Advisor information.
  • Attempt to bypass Consultkaar's payment or booking systems.
  • Attempt to interfere with the operation or security of the Platform.

Violation of these conditions may result in account suspension, restriction, termination, or legal action where appropriate.

6. Advisor Responsibilities

Advisors using Consultkaar agree to:

  • Provide ethical and professional consultation.
  • Provide accurate and responsible information.
  • Maintain confidentiality of User information.
  • Avoid misleading, fraudulent, abusive, or harmful conduct.
  • Accurately represent their qualifications, experience, and specialization.
  • Follow Consultkaar Community Guidelines and Platform policies.
  • Comply with applicable laws and professional requirements.
  • Provide services only within the scope of their qualifications and authorization.
  • Attend confirmed consultations on time.
  • Avoid guaranteeing specific outcomes from consultations.

Advisors are solely responsible for the advice, recommendations, opinions, and services they provide to Users.

7. Advisor Verification

Consultkaar may require Advisors to provide identity documents, professional qualifications, licenses, certifications, registrations, or other information for verification.

Verification does not constitute a guarantee or endorsement by Consultkaar of an Advisor's professional ability, qualifications, advice, or consultation outcomes.

Consultkaar may suspend or remove an Advisor profile if verification information is found to be false, misleading, expired, invalid, or otherwise unacceptable under Platform policies or applicable law.

8. Advisor Consultation Participation

Advisors are expected to accept consultation requests whenever reasonably possible based on their availability.

Repeated consultation rejections, cancellations, or failure to attend confirmed consultations may affect an Advisor's participation in certain Platform programs, visibility, rankings, or earning programs.

Specific consequences may be communicated through applicable Platform policies.

9. #Clarity – Knowledge Earnings Programme

9.1 Programme

#Clarity is Consultkaar's Knowledge Earnings Programme through which eligible and verified Advisors may publish original knowledge content, build trust, generate consultations, and earn money based on qualifying content performance.

Participation in #Clarity is subject to eligibility requirements and Platform policies.

9.2 Eligibility

Only verified and eligible Advisors may participate in #Clarity.

Consultkaar reserves the right to approve, restrict, suspend, or terminate participation in the programme.

9.3 Knowledge Earnings

Subject to applicable programme rules, Knowledge Money may be credited after achieving:

  • 1,000 Qualified Views
  • 90–100 Value (V)

Money Earned: ₹100

Every additional 1,000 Qualified Views with the required 90–100 Value (V) may result in an additional ₹100, subject to verification and Platform policies.

Consultkaar reserves the right to review, verify, adjust, reject, or reverse earnings arising from invalid, fraudulent, artificial, manipulated, or otherwise non-qualifying activity.

9.4 Content Rules

Advisors participating in #Clarity may publish:

  • Original knowledge content
  • Professional guidance
  • Educational content
  • Category-related informational content
  • Other content permitted by Consultkaar

Advisors must not publish:

  • Misleading or intentionally false content
  • Copied or plagiarized content
  • Repeated or spam content
  • Copyright-infringing content
  • Fake engagement
  • Artificial views or interactions
  • Content created solely to manipulate the earnings system
  • Illegal or harmful content
  • Content that violates Consultkaar policies or applicable law

Advisors remain responsible for the accuracy and legality of content they publish.

9.5 Consultation Rejection and Knowledge Earnings

For the purposes of the #Clarity programme:

  • Up to 10 consultation rejections per month: No deduction from Knowledge Earnings.
  • More than 10 consultation rejections per month: A 30% deduction from Knowledge Earnings may be applied, subject to applicable Platform rules.

Consultation Earnings remain unaffected by this specific Knowledge Earnings deduction unless otherwise stated by Consultkaar.

10. Advisor Payments & Earnings

Consultation earnings and eligible Knowledge Earnings are processed through Consultkaar in accordance with the applicable payout policy.

Where applicable:

  • Platform commissions may be deducted.
  • Payment gateway or transaction charges may apply.
  • Applicable taxes or statutory deductions may apply.
  • Minimum withdrawal requirements may apply.
  • Withdrawals will be processed according to the applicable payout schedule.

Consultkaar may update commission structures, payout schedules, minimum withdrawal amounts, and other payment conditions in accordance with applicable policies.

11. Payment Disputes, Refunds & Reversals

Consultkaar may hold, adjust, reverse, or withhold payments where reasonably necessary due to:

  • Refunds
  • Chargebacks
  • Duplicate transactions
  • Fraud investigations
  • Technical errors
  • Invalid or fraudulent engagement
  • Policy violations
  • Legal or regulatory requirements

12. Reviews & Feedback

Users may provide ratings and reviews after completing consultations.

Reviews must be genuine, relevant, respectful, and based on actual experience.

Users must not submit:

  • Fake reviews
  • Misleading reviews
  • Abusive or defamatory content
  • Manipulated ratings
  • Reviews intended to unfairly damage or promote an Advisor

Consultkaar reserves the right to remove or restrict reviews that violate Platform policies or applicable law.

13. Content Rights

Users and Advisors may submit content to the Platform, including text, images, videos, reviews, knowledge content, profile information, and other permitted materials.

By uploading content to Consultkaar, you confirm that you have the necessary rights and permissions to upload and use such content.

You grant Consultkaar a non-exclusive, royalty-free licence to host, display, reproduce, distribute, and promote your submitted content in connection with the Platform and its services, subject to applicable law.

This licence does not transfer ownership of your original content to Consultkaar unless otherwise agreed separately.

14. Intellectual Property

All Consultkaar-owned Platform content and materials, including:

  • Logos
  • Brand identity
  • Designs
  • Software
  • Mobile applications
  • Website interfaces
  • Text
  • Graphics
  • Articles
  • Platform features
  • Other proprietary materials

are owned by Consultkaar or their respective owners and are protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, commercially exploit, or create derivative works from such materials without appropriate authorization.

15. Privacy & Data Protection

Consultkaar may collect and process personal information necessary for:

  • Account management
  • Advisor verification
  • Consultation booking
  • Payment processing
  • Customer support
  • Communication
  • Platform security
  • Fraud prevention
  • Platform improvement
  • Other legitimate operational purposes

Personal information shall be processed in accordance with Consultkaar's Privacy Policy and applicable laws.

Consultkaar may share necessary information with trusted service providers for purposes including payment processing, hosting, communication, customer support, security, analytics, legal compliance, and operation of the Platform.

Consultkaar implements reasonable security measures to protect user information. However, no electronic system can be guaranteed to be completely secure.

16. Important Disclaimer

Consultkaar is not an emergency support platform.

The Platform does not provide:

  • Emergency medical assistance
  • Psychiatric crisis intervention
  • Emergency legal representation
  • Financial guarantees
  • Other emergency response services

Users requiring immediate assistance should contact the appropriate emergency or professional services.

Consultations available through Consultkaar are not a substitute for emergency services or professional treatment where such treatment is required.

17. Professional & Consultation Disclaimer

Consultations provided through Consultkaar may involve professional, educational, informational, or advisory services.

Consultkaar does not guarantee any particular result or outcome from a consultation.

Users are responsible for decisions they make based on information or advice received from Advisors.

Advisors are solely responsible for ensuring that their advice and services comply with applicable laws, regulations, professional standards, and licensing requirements.

18. Suspension & Termination

Consultkaar may suspend, restrict, or terminate any User or Advisor account for reasons including:

  • Violation of these Terms
  • Fraudulent activity
  • False or misleading information
  • Platform misuse
  • Fake engagement
  • Copyright infringement
  • Professional misconduct
  • Illegal or harmful activity
  • Violation of Community Guidelines
  • Other serious violations of Platform policies

In serious circumstances, Consultkaar may restrict or terminate access without prior notice where permitted by applicable law.

19. Platform Rights

Consultkaar reserves the right to:

  • Modify, add, or remove Platform features.
  • Update consultation and booking processes.
  • Modify #Clarity programme rules.
  • Change Knowledge Earnings criteria.
  • Update commission structures.
  • Remove content that violates Platform policies.
  • Restrict access to certain features.
  • Suspend or discontinue programmes or services.

Where required by applicable law, appropriate notice will be provided for material changes.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Consultkaar shall not be liable for losses arising from:

  • Advice provided by an Advisor.
  • Decisions made by Users based on consultations.
  • Consultation outcomes.
  • Medical, legal, financial, business, or personal decisions.
  • Disputes between Users and Advisors.
  • Technical interruptions.
  • Internet or network failures.
  • Unauthorized access beyond reasonable security measures.
  • Events outside Consultkaar's reasonable control.

Consultkaar's liability, if any, shall be limited to the amount actually paid by the User to Consultkaar for the specific service giving rise to the claim, subject to applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

21. User and Advisor Disputes

Consultkaar may assist Users and Advisors with Platform-related complaints or issues where appropriate.

However, Consultkaar primarily acts as a technology platform and facilitator and is not responsible for professional disputes between Users and Advisors unless otherwise required by applicable law or expressly agreed by Consultkaar.

22. Changes to These Terms

Consultkaar may modify, update, or amend these Terms from time to time.

Updated Terms may be published on the Platform with a revised effective date.

Continued use of the Platform after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

23. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any disputes arising out of or relating to the use of the Platform shall be subject to the jurisdiction of the competent courts located in Jaipur, Rajasthan, India.

24. Contact Us

For support, complaints, disputes, or queries relating to these Terms:

Email: consultkaar@gmail.com

Website: www.consultkaar.com

25. Acceptance of Terms

By creating an account, booking a consultation, providing a consultation, uploading content, participating in #Clarity, or otherwise accessing or using Consultkaar, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

For Users, the User-specific provisions contained in these Terms apply.

For Advisors, the Advisor-specific provisions and #Clarity provisions additionally apply.

By registering as an Advisor or participating in #Clarity, you specifically acknowledge and agree to the Advisor Terms and the applicable #Clarity programme rules.